Customer Support Associate

KwikCare is seeking a Customer Support Associate who will serve as the main point of contact for both insurers and members. You’ll play a key role in providing prompt, empathetic, and solution-oriented assistance—ensuring every client receives the high-quality service KwikCare is known for.

Key Responsibilities:

• Handle inbound and outbound communications from members and insurers via phone, email, and chat.
• Accurate handling of enrollment information of members.
• Coordinate with internal teams to resolve member and insurer concerns efficiently.
• Maintain detailed and accurate records of all client interactions.
• Uphold service standards and ensure client satisfaction through professionalism and care.

Qualifications:

• Diploma in any field.
• Minimum of 1 year experience in customer service (insurance enrollment or healthcare background preferred).
• Excellent communication and interpersonal skills.
• Strong attention to detail with member's information and ability to multitask.
• Customer-focused with a proactive problem-solving attitude.
• Willing to work on weekends, holidays, and flexible schedules.
• Must be comfortable working in a hybrid setup (2x a month onsite only) and shifting schedule (day/mid shift only).