Customer Support Specialist
V
VTSA International Inc
15 - 20K PHP
Part-time
The Glaston Tower. Tiendesitas, Ortigas Ave. cor E. Rodriquez Ave. (C-5), Pasig City, 1604, Pasig, 1600 Metro Manila, Philippines
MS OfficeProblem SolvingTeam PlayerAccount ManagementEnglish LanguageProject ManagementCustomer ServiceBack Office SupportComputer LiterateSales Pipeline
Description
- Provide exceptional customer support through various communication channels.
- Assist customers in resolving issues and queries related to products and services.
- Manage customer accounts and maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Conduct follow-ups to ensure customer problems are resolved in a timely manner.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 1-3 years of experience in customer support or related roles.
- Skills and Competencies: Proficient in MS Office, strong problem-solving skills, effective team player.
- Skills and Competencies: Experience in account management and back office support.
- Qualities and Traits: Excellent communication skills in English, computer literate, and able to manage sales pipelines.