Support Specialist - POS
I
iRipple, Inc.
25 - 30K PHP
Full-time
iRipple, Inc., 2305 B Tektite East Tow, Philippine Stock Exchange Centre, Exchange Rd, Ortigas Center, Pasig, Metro Manila, Philippines
SupportTechnical SupportSales SupportAdmin Support
We achieves client satisfaction through excellent customer service. We are looking for individuals who can provide technical support to our end users while maintaining positive user experience and feedback.
Responsibilities
- Providing On-Site & Off-Site Technical Support (phone, web-based tools, e-mail)
- Advising customers regarding the product's proper use and addressing specific user issues.
- Providing solutions which include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
- Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gathering customer information and determining the issue by evaluating and analyzing the symptoms.
- Following standard processes and procedures.
- Identifying and escalating priority issues per Client specifications.
- Redirecting issues to appropriate resource.
- Organizing ideas and communicating oral messages appropriate to listeners and situations.
- Conducting follow ups and scheduling callbacks to customers when necessary.
- Bachelor’s degree or higher: Information Technology, Computer Science, or any technical course.
- Knowledge and experience in using SQL is required.
- Excellent Customer Service and Interpersonal skills.
- Application of effective customer-handling techniques.
- Good oral and written communication skills.
- Knowledge of relevant software computer applications and equipment.
- Knowledge of customer service principles and practices.
- Effective listening skills.
- Multi-tasking capabilities.
- Strong technical and analytical skills.
- Work experience as POS Support is a plus.
Job Types: Full-time, Permanent
Benefits:
- Flexible schedule
- Opportunities for promotion
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary