Head of Business Development, MMP Premier

Job Summary: MMP is seeking an experienced and client-focused Manager to spearhead a newly established unit tasked with the business development of MMP Premier. The ideal candidate will be responsible for leading a dedicated unit and ensuring exceptional client experience and seamless service execution.

Key Responsibilities:

I. Strategic Leadership & Business Development:

• Develop and implement strategies to position MMP Premier as the provider of high-end park estates and premium memorial services.
• Recommend strategies to the CEO and execute the strategic plan for business growth.
• Build and maintain relationships with third-party agencies targeting the higher income demographic.
• Design and execute marketing and branding initiatives to enhance visibility among affluent clientele.
• Develop pricing and bundling strategies for Premier services.
• Conduct research to identify new business opportunities, including markets, growth areas, trends, customers, partnerships, and services. Analyze trends and competitor activities; Stay informed about industry developments and competitor strategies to identify opportunities and mitigate risks.
• Manage and track business development; Track key metrics, identify areas for improvement, and optimize campaigns for better result.
• Collaborate with other Departments; Work closely with Park Services, Sales and Park Operations to ensure Standard Operating Procedure (SOP) alignment and a seamless customer experience.

II. Partnerships and Alliances:

• Build and maintain strong relationships with third-party agents who target MMP Premier’s target market.
• Oversee the sales of park estate and columbarium spaces through third-party agents.
• Ensure that third-party agents are well-equipped to represent the MMP Premier brand and its offerings.
• Forge strategic partnerships, collaborations, and alliances with other businesses to strengthen the company's market position.
• Identify and pursue new revenue streams, develop sales plans, and manage high-profile sales activities.
• Lead negotiations for major deals, contracts, and agreements, ensuring favorable terms for the company.

III. Premier Services Liaison:

• Help liaise with MMP Premier clients and the Park Services team of MMP.
• Oversee personalized consultations, site visits, and concierge-level afterlife services to ensure client satisfaction.
• Manage the execution of high-end memorial services, ensuring flawless coordination between sales, collections and service teams.

IV. Operations & Service Excellence:

• Work closely with internal and external partners to enhance service offerings and operational efficiency.
• Implement quality control measures to maintain excellence in all Premier services.
• Track and analyze the performance of business development initiatives, making data-driven adjustments as necessary.

V. Team Leadership & Development:

• Lead, mentor, and develop a team of media and service specialists.
• Foster a culture of excellence, discretion, and empathy in client interactions.
• Monitor team performance, providing guidance and professional development opportunities.
• Oversee and mentor a team of business development professionals, guiding them to achieve targets and objectives.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Marketing, Hospitality, Communication Arts or a related field.
• Minimum of 5-7 years of experience in professional services, high-end real estate, wealth management, or luxury hospitality.
• Proven track record in handling clients, with a deep understanding of their service expectations.
• Strong leadership skills with experience managing a small, high-performing team.
• Exceptional communication, negotiation, and client management skills.
• Knowledge of memorial park operations or related industries is an advantage.
• Ability to maintain discretion, empathy, and professionalism at all times.

Please refer to job description.