Customer Support/Ops Specialist I

Accountabilities:

• Data validation via phone, spreadsheet or website.
• Provide documentation for data and processes performed convey/communicate information by statement or suggestion  
• Directly impacts the business through responsibility for quality of services provided by self or others.  
• Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing excellent customer experience.  
• Adherence to corporate policy regarding authentication, data security and record retention   
• Navigate multiple systems and internal tools for research and documentation  
• Research any client issues and escalate to Supervisor if a larger issue is identified  
• Instill confidence in customers through problem solving skills and strong customer service delivery  
• Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes  

Qualifications:

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
• 10-key proficiency.
• Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries. 
• Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
• Excellent English written and verbal communication skills.
• Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience. 
• Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
• Must be extremely adaptable and be able to stay focused.
• Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
• Healthcare Account experience is a plus.

Please refer to job description.