Payment Processor

We’re Hiring: Payment Processor!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Payment Processor to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Payment Processor

Work Arrangement: Work from Home

Location: Philippines - Angeles (Pampanga)

Schedule: Night Shift

Job Description:

A Payment Processor is responsible for ensuring the accurate and timely payment of customer bills to their respective billers. This role requires meticulous attention to detail and a commitment to maintaining accuracy in all financial transactions. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a thorough understanding of billing processes.

Key Responsibilities:

• Accurately process customer bills, ensuring timely payments to designated billers.
• Verify and ensure that all payment details are correct before authorizing transactions.
• Perform thorough cross-checking of billing information against payment records to ensure accuracy.
• Identify and rectify any discrepancies or errors in bill payments promptly.
• Implement procedures to minimize errors in bill processing, ensuring a high level of accuracy.
• Monitor payment processes to identify potential issues or areas for improvement
• Communicate effectively with customers, billers, and internal teams to resolve any billing inquiries or issues.
• Provide timely updates to the escalations-payments team members or to the team lead regarding the status of their bill payments.
• Maintain accurate and comprehensive records of all bill payments and related transactions.
• Ensure documentation is readily available for audit purposes and management review.
• Participate in training sessions to enhance skills and knowledge related to bill processing.
• Contribute to the development and implementation of process improvements to increase efficiency and accuracy

Qualification and requirements:

• Education: Bachelor's degree in a relevant field such as Business Administration, or a related discipline.
• Experience in bill processing, accounting, or a similar financial role.
• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Effective time management and organizational skills.
• Can work according to New York time zone requirements.
• Amenable to changes in schedule on a monthly basis, including availability for day shifts, mid shifts, and overnight shifts

Non-negotiable skills & requirements:

• Experience in bill processing, accounting, or a similar financial role
• Strong attention to detail and commitment to accuracy
• Ability to work according to New York time zone requirements
• Flexibility to adjust to schedule changes monthly, including day, mid, and overnight shifts, including weekend and PH Holiday shifts

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Tech-on-wheels Support  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.