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Customer Support Specialist

C

Connext

10 - 20K PHP
Full-time
N/A
Customer ServiceCommunication SkillsProblem SolvingConflict ResolutionEmpathyTime ManagementTechnical SupportKnowledge of Web3Active ListeningData Entry

We're Hiring! Discover why our work environment was awarded as a Great Place to Work. Join our team. Apply TODAY!


We are currently looking for a Customer Support Specialist to support our client based in the US.


What's in it for you?

There's a lot to love about Connext. Here are some of the reasons why:

  • Competitive salary and bonuses
  • 25% Night Differential Pay
  • 20 Annual Leave Credits
  • Health, dental, and life insurance
  • Fun HR virtual and onsite events
  • Professional development and training opportunities
  • Employee assistance programs (EAP)
  • Employee volunteer and community service opportunities
  • Amenities for leisure and recreation
  • Certified Great Place to Work (2022)


Job Summary:

The Customer Support Specialist analyzes customer issues to prepare appropriate solutions/clarifications to respond to customers.

This role requires prompt and professional solutions for customer inquiries through different platforms.


Responsibilities:

  • Speak with customers in Zendesk, via chat, email, phone, and text.
  • Assist internal stakeholders to ensure resolutions are reached and communicated to the appropriate parties.
  • Advise customers of their loan status and explain the next steps.
  • Problem-solve and troubleshoot with borrowers, based on their loan status.
  • Should be detail-oriented and comfortable with math equations, particularly in computing debt-to-income ratios (DTI and CLTV)
  • Handle escalation and assist in resolving complex issues.


Qualifications and Requirements:

  • Minimum of (1) year of mortgage experience.
  • Proficient in Excel and G Suite; strong computer literacy.
  • Accurate in data entry and documentation.
  • Clear and coherent in both written and verbal communication skills.
  • Zendesk and Slack experience is preferred
  • Must have a stable employment history



Benefits:

  • Company Christmas Gift
  • Company Events
  • Health Insurance
  • Life Insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to a permanent employee


Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.


Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.


#Connext #ConnextGlobalSolutions #Healthcare #HealthcareSupport #ConnextTheBest

Please refer to job description.