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Customer Support Specialist (Pre-Press/Print) - WFH

P

Penbrothers

10 - 20K PHP
Full-time
N/A
Customer ServiceCommunication SkillsProblem SolvingConflict ResolutionEmpathyTime ManagementTechnical SupportKnowledge of Web3Active ListeningData Entry

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.



About the Client

:The client is an online design platform that helps entrepreneurs and businesses create logos, websites, business cards, social media and other designs. If you're excited by a fun, dynamic, high-performance work environment, this is a unique development opportunity to work in a fully remote-based position and enjoy great perks and fantastic colleagues


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About the Rol

e:As a Customer Support Specialist (Print Services) , you will be instrumental in ensuring the seamless processing and ultimate satisfaction of our global customer base's print orders. You will serve as a key point of contact, guiding customers through the order fulfillment process, from initial design review and customization to final production and delivery. This role offers a dynamic opportunity to blend your customer service acumen with your pre-press or design knowledge to deliver exceptional experiences within our growing print service


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What you’ll

  • do:Proactively engage with customers who have ordered printing services to gather all necessary information for product customizati
  • on.Prepare digital files for a diverse range of print products, including business cards, mugs, caps, flyers, and stickers, ensuring they meet production specificatio
  • ns.Efficiently manage and implement customer-requested revisions to designs, prioritizing customer satisfaction before finalizing and sending files to pri
  • nt.Accurately set up printing parameters and coordinate appropriate shipping methods based on customer requiremen
  • ts.As needed, address inbound inquiries via email and phone from customers regarding our general products and servic
  • es.Provide support via email and phone to designers who require assistan
  • ce.Actively participate in sales efforts to identify opportunities for upselling or cross-selling additional products and services to our printing custome
  • rs.Contribute to the ongoing improvement of the client’s offerings by identifying and communicating valuable customer feedback and potential enhancemen


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Job requirem

entsWhat You Br

  • ing:Customer Focus: A strong customer service orientation with excellent written communication skills and professional etiquette, particularly in a non-voice, email-based environm
  • ent.Pre-press or Design Aptitude: While intermediate Adobe Illustrator and Photoshop skills are preferred, relevant pre-press experience or a foundational understanding of design principles is highly val
  • ued.Familiarity with design software is a p
  • lus.Communication Proficiency: Proven ability to communicate clearly and effectively in written Engl
  • ish.Experience communicating with international customers (US, AU, UK, Canada, etc.) is a significant advant
  • age.Technical Familiarity: Comfort with using CRM systems (ideally Freshdesk), internal communication platforms (like Slack), and standard office software (Microsoft Word, Excel, Google Sheets, Google Do
  • cs).Work Ethic and Proactivity: A proactive approach to problem-solving, the ability to work independently, and a demonstrated commitment to providing exceptional service in a remote work environment with reliable internet and po
  • wer.Schedule Flexibility: Willingness to work a fixed schedule that may include the possibility of a night shift and/or an offset week to align with operational ne
  • eds.The work schedule will follow Philippine holidays and operate within the Philippine Time Zone (P


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What You’ll

Get:At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic compa

  • nies.Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experi
  • ence.Employee as our biggest asset: We are genuinely invested in our people’s career and wel
  • fare.Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own
  • home.Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on gr


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Please refer to job description.