Customer Support for Travel & Reservations | Work in Makati/Ortigas
H
HR Spectacles
20 - 35K PHP
Full-time
Manila. Manila, Metro Manila, Philippines
Sales Pitching and ClosureOrganizational SkillsCustomer OrientedProblem Solving
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and issues promptly and professionally.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
- Identify patterns in customer feedback to suggest process improvements.
- Stay updated on product knowledge and company policies.
- Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field.
- Experience Level: Less than 1 year of experience in customer support or a related area.
- Skills and Competencies: Proficient in sales pitching and closure, strong organizational skills, customer-oriented mindset, and excellent problem-solving abilities.
- Working Conditions: Office environment with a focus on team collaboration.
- Qualities and Traits: Strong communication skills, empathetic, proactive, and adaptable.