Customer Support Specialist at Tamaray People Solutions Corporation

Assisting clients on their Australia visa applications
Communicating and consulting clients on their eligibility for Australia visa programs
Working with clients to obtain relevant documentation and information to fulfil the requirements of the visa programs
Monitoring and communicating the progress of clients’ application status and ensuring all documents are valid and/or updated
Respond to client queries promptly during the application process
Taking ownership of clients’ applications from initiation to visa outcome
Submission of clients’ applications with accurate and complete information and documentation in a timely manner
Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs
Be the subject matter expert in Australia visa programs
Continuous research on Australia migration policies and assessing the impact to the company and clients
Maintaining the company’s data library for seamless retrieval and reference to client files
Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company’s service standards

Bachelor Degree and above
Excellent command of spoken and written English
At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry
Superb attention to detail and accuracy
Strong multi-tasking and organizational skills
Demonstrate professional, proactive and mature demeanor
Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team