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Customer Support Specialist

S

Softype, Inc

10 - 20K PHP
Full-time
P3 Zenith Central, Luzon Avenue, Cebu Business Park, Cebu, Cebu, PH
Customer ServiceCommunication SkillsProblem SolvingConflict ResolutionEmpathyTime ManagementTechnical SupportKnowledge of Web3Active ListeningData Entry

Job Title: NetSuite / ERP Customer Support Specialist


Location: Hybrid (WFH/On-site but should be based in Cebu or willing to relocate)

Employment Type: Full-Time


We’re looking for a proactive and customer-focused individual to join our team as a NetSuite/ERP Customer Support Specialist. In this role, you'll assist clients in resolving functional and technical issues, support day-to-day ERP operations, and help ensure customer success across various industries.


Whether you’re just starting out or bring years of ERP experience — we welcome all levels of applicants who are eager to grow and support customers using NetSuite or other ERP platforms.


Key Responsibilities

  • Respond to customer support tickets and inquiries via email, chat, or call
  • Troubleshoot ERP-related issues and escalate as needed
  • Assist with user configuration, basic workflows, and data troubleshooting
  • Document known issues and solutions in the internal knowledge base
  • Collaborate with consultants and technical teams for deeper problem resolution


Qualifications

  • Strong communication and customer service skills
  • Ability to learn ERP/NetSuite functionality quickly
  • Any experience in business systems (ERP, CRM, accounting software) is a plus
  • Fresh graduates, career shifters, and experienced professionals are encouraged to apply


A plus!

  • Experience using or supporting NetSuite, SAP, Oracle, or similar systems
  • Familiarity with finance, supply chain, or sales processes


Join us if you're curious, collaborative, and ready to help clients succeed!

Please refer to job description.