Sales Technical Support

• Working as part of a campaign team to achieve objectives for our clients
• Dial between 150 – 250 numbers per day
• Outbound Business calls on behalf of the world's largest technology brands
• Handle objections and Generating sales opportunities and qualifying needs
• Meet your campaign KPI’s and activity targets
• Work through call list as allocated by the Data team
• Complete write up as per campaign specific layout
• Ensuring all fields are filled specific to the campaign requirement and all write ups are spell checked, make sense and are up to standard
• Check all prospect information is correct as provided on call by prospect, fill in any missing details on the prospects profile.
• Ensure all prospect information on profile is grammatically correct.
• Read and understand call scripts and write up examples on each campaign to help recognise the
• Check related files in the campaign to download TAL and Exclusion lists if required on a campaign.
• Ensure all qualifying requirements are met on call.
• Liaise directly with Team Leader or through the Senior Team Leader if unsure of their campaign requirements

Other responsibilities:

• Adhere to all policies and procedures in place in Direct IT.
• Comply with all legislative requirements
• Adhere to privacy, confidentiality policies and legal regulations .
• May be required to call prospects to confirm details for lead to pass
• Any other task reasonably requested by the Service Delivery Manager
• Dial between 150 – 250 numbers per day
• Hit 45 points target a week

• A minimum of 1 year’s experience in a similar or relevant sales role
• Proven experience in telesales roles
• IT knowledge is advantageous
• Experience with Salesforce or a similar CRM
• Lead generation, outbound, B2B experience
• Excellent written and verbal English and Thai

Essential Qualities or Behaviors:

• Good communication skills and excellent telephone manner
• Ability to build strong customer relationships
• Dedicated individuals who are driven to deliver great results
• Resilience and self-motivation to work in a fast-paced business environment
• Ability to persevere to meet targets
• Demonstrated ability to take on responsibility and use initiative to prioritize work effectively under pressure and to tight deadlines
• Excellent interpersonal skills – relates well to all kinds of people and can establish and build upon working relationships effectively