Technical Support Representative
R
RSD Human Resource Management Consultancy
20 - 25K PHP
Full-time
Ortigas Center
Technical SupportCommunication Skills
- Provide front-line technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues effectively and efficiently.
- Document customer interactions and technical issues in the support system.
- Collaborate with engineering teams to resolve complex problems.
- Assist in developing support documentation and FAQs.
- Maintain a high level of customer satisfaction.
- Educational Qualifications: Bachelor’s degree in Computer Science or related field.
- Experience Level: 1-3 years of experience in technical support or customer service roles.
- Skills and Competencies: Proficient in troubleshooting software and hardware issues; strong communication skills.
- Working Conditions: Primarily office-based, full-time, may require evening or weekend shifts.
- Qualities and Traits: Patience, empathy, attention to detail, and problem-solving abilities.