Customer Support Specialist

As a Customer Success Specialist, you’ll be the first point of contact for our clients after installation. Your job is to make sure they enjoy the full benefits of their solar system — from system monitoring to net metering — and that every interaction leaves them more satisfied than before.

Responsibilities

• Handle customer inquiries via phone, email, or chat related to after-sales support.
• Guide customers through system monitoring, net metering, and warranty processes.
• Troubleshoot basic system concerns and escalate technical issues when needed.
• Proactively follow up with clients to check on satisfaction and performance.
• Record and track customer concerns, ensuring timely and accurate resolutions.
• Collect feedback and share insights with the Customer Success Team Lead.

Qualifications

• At least 2-3 years of customer service, technical support, or account management experience.
• Strong communication and problem-solving skills.
• Ability to explain technical concepts in simple, customer-friendly language.
• Organized, detail-oriented, and reliable in follow-ups.
• Experience in solar/renewable energy is a plus, but not required (training provided).