L2 Network Engineer - Based in Davao

Key Responsibilities:

Network Troubleshooting & Support

• Troubleshoot and resolve IP services, routing, switching, firewall, wireless, and FTTx issues escalated from the NOC and Technical Support teams. 
• Diagnose connectivity issues affecting LAN/WAN, wireless, SD-WAN, and SASE environments, applying structured troubleshooting methodologies.   
• Engage vendor support (TAC cases, conference calls) and drive issues to resolution within SLA targets, including coordinating with L3 engineers where required.
• Monitor network alerts, perform system diagnosis, and take corrective action proactively before customer impact.
• Provide hardware and software break-fix support for business-critical systems across retail, hospitality, healthcare, government, and financial sector customers.
• Troubleshoot issues reported by managed-service agents and deliver tech refresh projects for enterprise and government customers.

Network Infrastructure Management 

• Implement, administer, and troubleshoot network hardware including routers, switches, firewalls, and wireless access points across multi-vendor environments.   
• Support network upgrades such as OLT deployments, firmware upgrades, software patches, and configuration optimisations.  
• Perform firewall policy management and rule-set changes (Palo Alto, Fortinet, Cato). 
• Manage enterprise wireless networks (Cisco, Aruba, Ubiquiti/UniFi, Huawei). 
• Configure and troubleshoot switching and routing (Cisco, Aruba, Arista, Juniper, Huawei).   
• Support SD-WAN and SASE deployments (Huawei, Palo Alto Prisma, Cato Networks).

Service Management & Change Management 

• Handle escalated incidents and problem tickets in Jira Service Management, ensuring SLA compliance, accurate categorisation, and timely updates.     
• Review, plan, and implement network changes with proper risk assessment, approval workflows, and rollback procedures. 
• Validate infrastructure before and after maintenance windows; track and report incident resolutions and system performance. 
• Conduct root cause analysis (RCA) for recurring or major incidents, producing actionable findings and preventive recommendations.

Documentation & Process Discipline 

• Document all incident resolutions, problem investigations, configuration changes, and system changes in the knowledge base (Confluence) – this is not optional.
• Create and maintain runbooks, standard operating procedures (SOPs), and troubleshooting guides for L1 support and peer engineers.
• Maintain accurate network inventory, topology documentation, and technical specifications for all managed customer environments.
• Contribute to knowledge-sharing sessions and provide mentoring to junior engineers.

Requirements:

Experience (Mandatory) 

• Minimum 3 years of hands-on experience in network operations, troubleshooting, and maintenance – preferably in an ISP, managed services, or enterprise NOC environment.
• Demonstrated real-world experience troubleshooting routing, switching, wireless, and firewall issues in production environments. We will assess this during the interview with scenario-based questions.
• Experience working in a 24/7 or on-call managed services environment with SLA-driven incident response.

Technical Skills (Mandatory)

• Strong working knowledge of TCP/IP, VLANs, VPNs, BGP, OSPF, STP, and MPLS.  
• Hands-on experience with at least two of the following firewall platforms: Palo Alto, Fortinet, Cato Networks. 
• Hands-on experience with enterprise switching and routing from at least two of: Cisco, Aruba, Arista, Juniper, Huawei.
• Working knowledge of enterprise wireless (Cisco, Aruba, Ubiquiti/UniFi, Huawei) and FTTx technologies (OLT, ONT, fibre optics principles).      
• Familiarity with network monitoring tools (e.g. Zabbix, Grafana, SolarWinds, PRTG, Wireshark).

Certifications (Minimum One Required)

• At least one current, relevant certification is required: CCNP, PCNSA/PCNSE, Fortinet NSE4+, HCIP, Aruba ACSA/ACSP, or equivalent.  
• CCNA-only candidates will not be considered unless accompanied by demonstrable hands-on experience equivalent to CCNP level.   
• ITIL Foundation certification is a plus.

Process & Documentation Skills (Mandatory)   

• Proven ability to write clear incident reports, RCA documents, and technical runbooks. We will ask for examples during the interview process.  
• A structured, disciplined approach to incident handling: triage, diagnose, escalate, resolve, document. Unstructured or ad-hoc approaches are not acceptable in this team.
• Experience with ITSM tools; Jira Service Management experience is a strong advantage.

Soft Skills  

• Strong analytical and problem-solving skills under time pressure.  
• Clear communication skills for coordination with vendors, customers, and internal teams – both verbal and written.
• Ability to work independently and take ownership of issues through to resolution.

Nice to Have 

• Experience with SD-WAN platforms (Huawei, Palo Alto Prisma, Cato Networks).   
• Familiarity with IPS/IDS technologies and security event triage.
• Exposure to automation tools (Ansible, Python, Bash) for network operations.  
• Experience supporting retail, hospitality, or healthcare sector network environments.