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Hiring! Bilingual Japanese Specialist | Mandaluyong | T118

N

Neksjob Philippines

75 - 100K PHP
Full-time
Mandaluyong, Mandaluyong, Metro Manila, Philippines
English LanguageCustomer ServiceSchedulingProblem SolvingTeam PlayerSalesforceAccount ManagementStrong Work Ethic

Job Description:

• Role will revolve around performing and transactional data processing tasks.

• Act as knowledge recipient and subject matter expert for identified transactional tasks.

• Performs a range of tasks from complex to straightforward within the scope of the function

• Assists in the identification, assessment, and resolution of complex issues/problems

• Required to assess and resolve non-standard/standard issues/problems largely on own initiative

• Decides within an available range of solutions/practices, which are the most applicable

• Makes decisions within parameters set by manager, using job/specialist experience

• Seeks advice and escalates issues when faced with tasks/problems outside normal scope of job

• As appropriate may directly supervise or coordinate the work of others in a discrete section/small team

• Coaches inexperienced team members and provides first level advice on procedures/work methods

Qualifications: 

• Japanese proficiency - N1-N2

• With experience on any of these domains: Finance/Accounting/Human Resources

• Able to communicate in English

• Highly trainable

• Minimum 5 years work experience

• With relevant business related work experience

• BPO experience - Good to have (bonus)

• Knowledge in MS Office, Outlook, Excel, Word and Powerpoint

• Domain Knowledge - Good to have SAP knowledge, If not, to be upskilled during onboarding

• Minimum 2 years work experience in managing a small to medium scale team

• Responsibility and accuracy in the completion of received tasks

• Ability to solve urgent matters and work under pressure

• Accurate, efficient, and organized within daily responsibilities

• Adaptable to learn new processes, concepts, and skills

• Demonstrates the ability to work as part of a team

• Must be able to impose herself/himself in front of the team through exceptional knowledge of the business and coaching skills

• Must be a good team player and be able to communicate easily with Client and third parties’ staff at all levels