Urgently Hiring Bilingual Japanese Analyst
N
Neksjob Philippines
45 - 90K PHP
Full-time
Mandaluyong. Mandaluyong, Metro Manila, Philippines
Japanese Speaking Bilingual JapaneseJapanese Customer ServiceFinanceAccountingHuman ResourcesSAPMS OfficeStrong Work EthicCustomer Service
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services to customers to ensure customer satisfaction.
- Assist with order processing, returns, and exchanges to resolve customer issues and maintain customer relationships.
- Stay up-to-date on company policies and procedures to effectively address customer concerns and provide solutions.
- Collaborate with other team members and departments to enhance the overall customer service experience.
- Language Requirement: Japanese Proficiency N1-N2
- With relevant experience in any of these domains: Finance/Accounting/Human Resources
- Excellent communication and problem-solving skills
- Ability to multitask and work under pressure
- Knowledge of customer service principles and practices
- Proficient in using CRM software and Microsoft Office Suite
- Strong attention to detail and organizational skills
- Positive attitude and willingness to go above and beyond for customer satisfaction
- Ability to work independently and as part of a team
- Flexibility to work shifts, weekends, and holidays as required