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Urgently Hiring Bilingual Japanese Analyst

N

Neksjob Philippines

45 - 90K PHP
Full-time
Mandaluyong. Mandaluyong, Metro Manila, Philippines
Japanese Speaking Bilingual JapaneseJapanese Customer ServiceFinanceAccountingHuman ResourcesSAPMS OfficeStrong Work EthicCustomer Service
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products and services to customers to ensure customer satisfaction.
  • Assist with order processing, returns, and exchanges to resolve customer issues and maintain customer relationships.
  • Stay up-to-date on company policies and procedures to effectively address customer concerns and provide solutions.
  • Collaborate with other team members and departments to enhance the overall customer service experience.
  • Language Requirement: Japanese Proficiency N1-N2
  • With relevant experience in any of these domains: Finance/Accounting/Human Resources
  • Excellent communication and problem-solving skills
  • Ability to multitask and work under pressure
  • Knowledge of customer service principles and practices
  • Proficient in using CRM software and Microsoft Office Suite
  • Strong attention to detail and organizational skills
  • Positive attitude and willingness to go above and beyond for customer satisfaction
  • Ability to work independently and as part of a team
  • Flexibility to work shifts, weekends, and holidays as required