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Customer Support Specialist

H

Hunter's Hub Inc.

20 - 25K PHP
Full-time
Bonifacio Global City. Bonifacio Global City, Taguig, Metro Manila, Philippines
CommunicationCustomer ServiceCustomer Care

● Promptly responding to customer queries via email, live chat, video, phone, and social media channels.

● Immediately escalating serious complaints or issues that you are not equipped to deal with.

● Liaising with colleagues or managers to find the best solutions to customers’ issues.

● Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

● Maintaining a polite, helpful, and professional manner at all times.

● Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

● Familiarizing yourself with new products and services as they are introduced.

● Attending workshops and meetings as required.

● Providing training to new customer service agents.

● Strong analytical and creative-problem solving abilities and excellent interpersonal skills

● Ability to develop, manage and communicate information in a clear, organized, and highly persuasive manner

● Ability to hold your own in meetings with various heads and C-suite representatives; and speaknas a thought-leader and visionary in the creator economy space

● Entrepreneurial drive and comfort working autonomously and as part of a team in ambiguous, quickly-changing environments

● Must have a mastery of using Google Workspace (particularly Google Slides and Google Sheets) in crafting stunning presentations and easy-to-comprehend reports pertinent to the project

● Data-driven when making key decisions relevant to the partnerships