Customer Support Specialist
Hunter's Hub Inc.
● Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
● Immediately escalating serious complaints or issues that you are not equipped to deal with.
● Liaising with colleagues or managers to find the best solutions to customers’ issues.
● Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
● Maintaining a polite, helpful, and professional manner at all times.
● Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
● Familiarizing yourself with new products and services as they are introduced.
● Attending workshops and meetings as required.
● Providing training to new customer service agents.
● Strong analytical and creative-problem solving abilities and excellent interpersonal skills
● Ability to develop, manage and communicate information in a clear, organized, and highly persuasive manner
● Ability to hold your own in meetings with various heads and C-suite representatives; and speaknas a thought-leader and visionary in the creator economy space
● Entrepreneurial drive and comfort working autonomously and as part of a team in ambiguous, quickly-changing environments
● Must have a mastery of using Google Workspace (particularly Google Slides and Google Sheets) in crafting stunning presentations and easy-to-comprehend reports pertinent to the project
● Data-driven when making key decisions relevant to the partnerships