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OTC客服

M

MEXC

8 - 14K MYR
Full-time
Remote
客户服务英语解决问题普通话金融知识人际交往能力

工作职责:

  1. 担任 OTC 客户的主要联系人,通过电子邮件、在线聊天提供及时的帮助。
  2. 及时有效地解决客户问题和纠纷,必要时将复杂案件上报给相关团队。
  3. 与合规、运营和技术支持等内部团队合作,解决客户问题,提高服务质量。
  4. 指导客户在我们的平台上购买、出售和转移加密货币,并在必要时提供见解和支持。


Job Responsibilities:

  1. Act as the primary point of contact for OTC clients, providing prompt and courteous assistance via email, chat, and phone.
  2. Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary.
  3. Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality.
  4. Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.

职位要求:

  1. 中文与英文能流利沟通
  2. 较强的业务敏感度,能在接收培训后掌握基础业务。有金融相关知识、经验优先;
  3. 具备自我管理能力,并能够在不断变化的快节奏环境中独立工作;
  4. 善于沟通,有较好的表达能力,亲和力强,吃苦耐劳,良好的承压能力;


Job Requirements:

  1. Fluent in Mandarin and English
  2. Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred;
  3. Ability to self-manage and work independently in a fast-paced environment with constant changes;
  4. good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;