OTC客服
M
MEXC
8 - 14K MYR
Full-time
Remote
客户服务英语解决问题普通话金融知识人际交往能力
工作职责:
- 担任 OTC 客户的主要联系人,通过电子邮件、在线聊天提供及时的帮助。
- 及时有效地解决客户问题和纠纷,必要时将复杂案件上报给相关团队。
- 与合规、运营和技术支持等内部团队合作,解决客户问题,提高服务质量。
- 指导客户在我们的平台上购买、出售和转移加密货币,并在必要时提供见解和支持。
Job Responsibilities:
- Act as the primary point of contact for OTC clients, providing prompt and courteous assistance via email, chat, and phone.
- Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary.
- Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality.
- Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.
职位要求:
- 中文与英文能流利沟通
- 较强的业务敏感度,能在接收培训后掌握基础业务。有金融相关知识、经验优先;
- 具备自我管理能力,并能够在不断变化的快节奏环境中独立工作;
- 善于沟通,有较好的表达能力,亲和力强,吃苦耐劳,良好的承压能力;
Job Requirements:
- Fluent in Mandarin and English
- Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred;
- Ability to self-manage and work independently in a fast-paced environment with constant changes;
- good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;