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韩语客服专员

M

MEXC

3 - 4K USD
Full-time
Remote
客户服务解决问题人际交往能力沟通技巧沟通技能

岗位职责:

  1. 负责通过在线客服工具接收用户的咨询,并回答用户的疑问;
  2. 及时反馈存在的问题,收集和整理问题;
  3. 具备较强的商业敏感性,在培训后能够掌握基本的商业概念。有财务知识和经验者优先考虑;
  4. 针对用户体验中的障碍进行头脑风暴,挖掘用户需求,推动问题解决和流程优化;
  5. 能够适应轮班工作或长时间夜班工作。


Job Responsibilities

  1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
  2. Timely feedback on the problems existing in the process, collect and sort out problems
  3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
  4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
  5. Able to adapt to shift work. / Able to adapt to long night shift work.

岗位要求:

  1. 良好的逻辑思维能力,能够判断用户真正的需求;
  2. 要求流利掌握韩语和英语,具备中文能力者优先考虑;
  3. 对客户服务充满热情,负责客户体验,并能够提供全面的问题解决方案;
  4. 根据不同对象有效调整沟通方法和风格;
  5. 具备自我管理能力,在不断变化的快节奏环境中能够独立工作;
  6. 具备为客户提供支持的经验,支持方法包括电话、电子邮件、工单和在线聊天服务。


Job Requirements:

  1. Good logical thinking ability, able to judge the real needs of users;
  2. Korean and English fluency is required. Chinese is a plus
  3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
  4. Effectively adjust communication methods and styles according to different objects;
  5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
  6. Good learning ability, good at discovery and self-summarization;
  7. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service.