日语客服专员
M
MEXC
2 - 3K USD
Full-time
Remote
客户服务解决问题金融知识普通话人际交往能力沟通技能沟通技巧
岗位职责:
- 负责通过在线客服工具接收用户的咨询,并回答用户的疑问;
- 及时反馈存在的问题,收集和整理问题;
- 具备较强的商业敏感性,在培训后能够掌握基本的商业概念。有财务知识和经验者优先考虑;
- 针对用户体验中的障碍进行头脑风暴,挖掘用户需求,推动问题解决和流程优化;
- 能够适应轮班工作。/ 能够适应长时间夜班工作。
Job Responsibilities
- Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
- Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.
岗位要求:
- 良好的逻辑思维能力,能够判断用户真正的需求;
- 要求流利掌握日语和英语。具备中文能力者优先考虑;
- 对客户服务充满热情,负责客户体验,并能够提供全面的问题解决方案;
- 根据不同对象有效调整沟通方法和风格;
- 具备自我管理能力,在不断变化的快节奏环境中能够独立工作;
- 具备为客户提供支持的经验,支持方法包括电话、电子邮件、工单和在线聊天服务。
Job Requirements:
- Good logical thinking ability, able to judge the real needs of users;
- Japanese and English fluency is required. Chinese is preferred;
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
- Effectively adjust communication methods and styles according to different objects;
- Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
- Good learning ability, good at discovery and self-summarization;
- Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service.