Customer Service Manager

1. Manage and lead the customer service team, ensuring efficient and professional response to customer needs.

2. Design and optimize customer service processes and strategies to enhance customer satisfaction and operational efficiency.

3. Train and develop team members' skills to improve service quality and team capabilities.

4. Maintain key customer relationships to ensure satisfaction and enhance customer loyalty.

5. Coordinate and manage customer complaints and critical issue resolution, ensuring timely and effective resolution.

6. Collaborate with product and technical teams, provide feedback on customer needs and market dynamics to help improve products and services.

1. Bachelor's degree or above, with 5 years or more experience in customer service, including at least 2 years of team management experience.

2. In-depth understanding of customer service best practices and technologies, capable of making quick decisions in high-pressure environments.

3. Familiarity with modern customer service technologies and practices, including CRM systems and call centre technologies.

4. Excellent communication and interpersonal skills, able to work effectively in a multicultural environment.

5. Multilingual abilities preferred (Chinese, English, Vietnamese, etc.).

6. Experience in customer service within Web3, financial technology, or related industries is advantageous.

7. Excellent communication and presentation skills in English and Mandarin