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日语客服专员

M

MEXC Global

240 - 320K JPY
Full-time
Remote
高超的交流技巧非常有职业道德服务
  • Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
  • Timely feedback on the problems existing in the process, collect and sort out problems;
  • Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
  • Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
  • Able to adapt to shift work. / Able to adapt to long night shift work.
  • Good logical thinking ability, able to judge the real needs of users;
  • Proficiency in Japanese is a must;
  • Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
  • Effectively adjust communication methods and styles according to different objects;
  • Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.