Customer Support Specialist
M
Maverick Payment Solutions L.L.C-FZ
200 - 400 USD
Full-time
Remote
Conflict ResolutionProblem-SolvingCustomer ServiceCommunicationTime ManagementCritical ThinkingCommunication and Interpersonal Skills
We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.
- Provide responsive support to users via email, chat, and phone.
- Troubleshoot and resolve user issues promptly and effectively.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain accurate records of user interactions and issues.
- Identify common customer challenges and suggest solutions to improve the user experience.
- Keep updated on product information to assist users accurately.
- Age: 18-35
- Strong computer skills, including knowledge of support software and tools.
- Excellent communication skills, both verbal and written, with English proficiency at B1 level or higher.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks.
- Detail-oriented, organized, and a quick learner.
- Ability to work collaboratively as part of a team and independently when needed.