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Customer Support Specialist

M

Maverick Payment Solutions L.L.C-FZ

200 - 400 USD
Full-time
Remote
Conflict ResolutionProblem-SolvingCustomer ServiceCommunicationTime ManagementCritical ThinkingCommunication and Interpersonal Skills

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.


  • Provide responsive support to users via email, chat, and phone.
  • Troubleshoot and resolve user issues promptly and effectively.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate records of user interactions and issues.
  • Identify common customer challenges and suggest solutions to improve the user experience.
  • Keep updated on product information to assist users accurately.
  • Age: 18-35
  • Strong computer skills, including knowledge of support software and tools.
  • Excellent communication skills, both verbal and written, with English proficiency at B1 level or higher.
  • Ability to work efficiently in a fast-paced environment and manage multiple tasks.
  • Detail-oriented, organized, and a quick learner.
  • Ability to work collaboratively as part of a team and independently when needed.