Help Desk / Training Specialist

(This is not a freelancing gig)

? We're Hiring: Remote Help Desk & Training Specialist! ?

Are you tech-savvy, love problem-solving, and enjoy helping teams succeed? We’re looking for a Remote Help Desk & Training Specialist to support our team in adopting and mastering Smart Service Cloud (www.smartservice.com/cloud).

? What You’ll Do:

✔ Become the go-to expert on Smart Service Cloud

✔ Be the primary point of contact for new branches as they go live

✔ Provide help desk support and troubleshoot system-related issues

✔ Train new employees and branches on system functionality

✔ Identify and escalate technical challenges to the implementation team

✔ Develop training materials, guides, and FAQs

✔ Collaborate with operations & IT to improve workflows

? What We’re Looking For:

✅ Experience in help desk, training, or system support

✅ Strong problem-solving and communication skills

✅ Ability to train and support teams in using new technology

✅ Familiarity with field service software (Smart Service, ServiceTitan, etc.) is a plus!

? Why Join Us?

? Competitive salary | ? Growth & training opportunities | ? A collaborative, supportive team | ? Fully Remote Role

? Important:

✅ Must be able to work EST hours (8 AM - 5 PM EST, straight hours, non-negotiable)

✅ Candidates from LATAM, South Asia, and Southeast Asia are encouraged to apply

✅ Immediate joiners preferred!

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please refer to job description.