Player Support Specialist (Project-Based)

Hello adventurer!

We need your help to make gamers' lives better and easier!

We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

Your day at work will consist of:

• Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution
• Identifying and assessing customer needs, to achieve satisfaction
• Building friendly relationships and trust with customer accounts through open and interactive communication
  
  
  

Sounds interesting? If yes, read on!

You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Manila.


Requirements

Customer service experience, preferably from an international organization.

Strong command of the English language

Inclination to games as you'll be supporting gaming project/s

Amenable to work on a project-based contract (3 months)

Willing to report onsite on Day 1 for the HR orientation and claiming of company device/s

Benefits

• International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic
• Friendly and open-minded teams - we will support you, make you laugh, and help you level up your career
• Fully remote job - you can work from any place within Manila
• Informal and casual environment, far from corporate standards
• Stable employment and professional growth in an international environment
• Online training platforms and workshops to level you up
• Community of people who understand and share your passion for games

Please refer to job description.