Player Support Specialist (Project-Based)
S
Secret 6
10 - 20K PHP
Contract
N/A
Marketing
Hello adventurer!
We need your help to make gamers' lives better and easier!
We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!
Your day at work will consist of:
You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Manila.
Requirements
Customer service experience, preferably from an international organization.
Strong command of the English language
Inclination to games as you'll be supporting gaming project/s
Amenable to work on a project-based contract (3 months)
Willing to report onsite on Day 1 for the HR orientation and claiming of company device/s
Benefits
We need your help to make gamers' lives better and easier!
We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!
Your day at work will consist of:
- Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution
- Identifying and assessing customer needs, to achieve satisfaction
- Building friendly relationships and trust with customer accounts through open and interactive communication
You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Manila.
Requirements
Customer service experience, preferably from an international organization.
Strong command of the English language
Inclination to games as you'll be supporting gaming project/s
Amenable to work on a project-based contract (3 months)
Willing to report onsite on Day 1 for the HR orientation and claiming of company device/s
Benefits
- International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic
- Friendly and open-minded teams - we will support you, make you laugh, and help you level up your career
- Fully remote job - you can work from any place within Manila
- Informal and casual environment, far from corporate standards
- Stable employment and professional growth in an international environment
- Online training platforms and workshops to level you up
- Community of people who understand and share your passion for games
Please refer to job description.