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Customer Support Specialist

T

Toonpay Technologies Limited

500 - 500 USD
Full-time
Remote
English LanguageCustomer ServiceProblem SolvingTechnical SkillsPeople SkillsComputer LiterateInterpersonal SkillsFinancial LiterateUnderstanding of cryptoFintech or Crypto Blockchain networks

About the Role

ToonPay is seeking two (2) experienced Support Managers based in the Philippines to join our fintech/crypto team immediately. You will oversee customer inquiries related to crypto payments, debit cards, and transaction troubleshooting.

Key Responsibilities

  • Handle high-level customer support via chat and email.
  • Manage daily support operations to ensure fast resolution times.
  • Assist users with KYC, card activations, and blockchain transaction queries.

Requirements

  • Proven experience in Customer Support (Fintech or Crypto preferred).
  • Strong understanding of blockchain networks (ERC-20, TRC-20, etc.).
  • Excellent professional English (written).
  • Reliable high-speed internet and ability to work in a fast-paced environment.

Offer

  • $500 USD per month.
  • 100% Remote / Work-from-home.
  • Opportunity for growth in the Web3 space.