IT Technical Support

Duties and Responsibilities

-Install, configure, and maintain desktop and laptop computers, printers, scanners, and other IT hardware.

-Troubleshoot and repair hardware malfunctions and system performance issues.

-Conduct preventive maintenance and perform necessary hardware upgrades or replacements.

-Provide first-line technical support to employees on hardware and basic software concerns.

-Manage and update the company’s IT asset inventory and documentation.

-Assist in the setup and configuration of network connections and devices.

-Coordinate with suppliers and service providers for equipment repairs, replacements, or procurement.

-Support IT projects such as system rollouts, hardware installations, and upgrades.

-Ensure compliance with IT policies, data security, and equipment usage standards.

-Perform other tasks as needed.